Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
1. Introduction
Welcome to I TECH CENTRE LIMITED trading as I-Tech Centre (“we”, “us”, “our”).
Registered company number: 12008918
Registered office: 5 Warwick Street, Worthing, England, BN11 3DF
Website: https://www.i-techcenter.co.uk/
We provide a range of goods (new and used items) and services (maintenance, repair, trade-in, resale, installation, support) to our customers.
This Privacy Policy explains how we collect, use, disclose and safeguard your personal data when you interact with us (in person, online, by phone or other channels). We are committed to protecting your privacy and ensuring you understand how your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
For guidance on transparency and information requirements see the Information Commissioner’s Office (ICO) website. (Information Commissioner’s Office)
2. What personal data we collect
We may collect and process the following types of personal data when you engage with us:
- Identity data: your name, title, date of birth (where necessary)
- Contact data: address, email address, telephone/mobile number
- Transaction data: details of purchases you make (goods or services), trades-in, quotations, services provided, dates and value
- Payment data: card or bank details (held by our payment processor), invoices, receipts
- Usage data: how you use our website, services, how you engage with us (e.g., support, repair history)
- Technical data: IP address, browser type and version, device identifiers, operating system, time zone, other web analytics information
- Marketing & communications data: your preferences in receiving communications from us, subscription status
- Service history data: if you use our services (repair/maintenance), information relating to the service provided (device details, fault description, diagnostics)
3. How we collect your personal data
We collect personal data in a variety of ways:
- Directly from you: when you fill in forms (online or at our premises), make purchases, request services, trade-in items, sign up for communications.
- Indirectly/automatically: via our website (cookies, analytics), when you browse or engage with our digital services or request support.
- From third parties: for example from trade-in/refurbish partners, credit/reference agencies, delivery or logistics providers, when necessary and legally permissible.
We aim to provide transparent, concise information when we collect data, as required under the UK GDPR. (Information Commissioner’s Office)
4. Why we process your personal data (our lawful bases)
We rely on one or more lawful bases under the UK GDPR to process your personal data, such as:
- Contract: to fulfil our obligations under our contract with you (e.g., when you purchase goods/services or we provide repair/trade-in services)
- Legal obligation: to comply with statutory or regulatory obligations (e.g., accounting, tax, consumer rights)
- Legitimate interests: for our business purposes (e.g., improving our services, preventing fraud, managing our relationship with you) provided this does not override your rights and freedoms
- Consent: where you have given explicit consent (for example to receive marketing emails) and you can withdraw this at any time
5. How we use your personal data
We use your data for purposes including (but not limited to):
- Processing purchases and service requests, delivering goods or services, managing returns/trade-ins, handling warranties
- Managing payments, invoices, account records
- Communicating with you regarding your orders, services, quotations, and support issues
- Personalising your experience with us (products/services recommendations, loyalty offers) where permitted
- Marketing our goods and services (with your consent or where we have a legitimate interest)
- Analysing usage of our website and services to improve our offering and customer experience
- Ensuring IT/network security and detecting/preventing fraud or misuse
- Complying with legal and regulatory obligations
6. Disclosure of your personal data
We may share your personal data with:
- Payment processors, banks or other financial institutions to facilitate payments
- Delivery, logistics and courier companies so we can deliver goods or collect items for repair/trade-in
- Service or repair partners (for example refurbishment or third-party repair vendors) in performing our services
- Professional advisors (accountants, auditors, legal advisors) who provide services to us under confidentiality
- Regulatory or law enforcement authorities where required by law or to protect our rights or those of others
We ensure that any organisation we share data with has appropriate security measures and lawful basis for processing.
7. International transfers
While most of our data processing is carried out within the UK (or EEA if applicable), if we transfer your personal data outside of the UK/EEA we will ensure appropriate safeguards are in place (for instance, standard contractual clauses) to protect your data.
8. Data retention
We retain your personal data only for as long as necessary for the purposes for which it was collected and to comply with legal, regulatory, contractual or reporting obligations. For example:
- Records relating to purchases, services and warranties may be retained for a period of six years (or as required under UK tax law)
- Marketing/contact preferences will be retained while you remain opted-in or while we have a legitimate interest to do so
When data is no longer required, we will securely delete or anonymise it.
9. Your rights
Under the UK GDPR you have certain rights in respect of your personal data:
- The right to be informed about how your data is used (see earlier sections)
- The right of access: you can request a copy of the personal data we hold about you
- The right to rectification: you can request correction of inaccurate or incomplete data
- The right to erasure (“right to be forgotten”) in certain circumstances
- The right to restrict processing in certain circumstances
- The right to data portability: you may receive your data in a structured, commonly used format and/or transmit it to another controller
- The right to object to processing based on legitimate interest or for direct marketing
- The right to withdraw consent at any time (where processing is based on consent)
If you wish to exercise any of these rights, please contact us (see Section 13).
You also have the right to lodge a complaint with the ICO if you believe your data is not being handled correctly. Their website: https://ico.org.uk
10. Cookies & tracking technologies
We use cookies and similar tracking technologies on our website to ensure functionality, improve performance, analyse usage and deliver tailored content. You will be informed of cookies used and be able to accept/reject non-essential cookies. For guidance on cookies and transparency see the ICO website. (Information Commissioner’s Office)
11. Security
We implement appropriate technical and organisational measures designed to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These include secure systems and access controls, regular review of our processes and – where applicable – encryption and secure disposal of old data.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time (for example to reflect changes in law, business operations or our services). When we make significant changes, we will notify you via our website or other appropriate means. The revised policy will be dated accordingly.
Last updated: 01.11.2025
13. Contact us
If you have any questions about this Privacy Policy or our data practices, please contact:
I TECH CENTRE LIMITED
5 Warwick Street, Worthing, England, BN11 3DF
Email: itechworthing5@gmail.com
Telephone: 01903 539408
Website: https://www.i-techcenter.co.uk/
14. Legal & regulatory references
